Company Policies

Terms & Conditions

This document is an electronic record under the Information Technology Act, 2000 and related rules. By using our website (www.biometechnologies.in), you agree to these Terms of Use.

• You agree to provide accurate and complete information during registration and transactions.
• All website content, including design and graphics, is the intellectual property of Biome Technologies Private Limited.
• You agree not to use the platform for illegal purposes.
• We do not guarantee the accuracy or completeness of the content and are not liable for any errors or damages resulting from use.
• Disputes are subject to the jurisdiction of courts in Pune, Maharashtra.

Privacy Policy

Biome Technologies Private Limited (“we”, “our”, “us”) respects your privacy. This policy explains how we collect, use, and protect your information.

1. Information Collection

We collect personal information like name, address, phone number, email, and payment details during registration or transactions. You may opt not to share some details, but this may restrict access to certain services.

2. Use of Information

Your data helps us process orders, improve our services, resolve issues, and comply with legal obligations.

3. Sharing and Security

We may share data with trusted business partners or law enforcement when required. We adopt reasonable security practices to prevent unauthorized access but cannot guarantee complete online security.

4. Data Retention and Rights

You may request data deletion or modification via your profile settings. We retain data only as long as necessary for business or legal reasons.

5. Consent

By using our platform, you consent to our data practices. You can withdraw consent by contacting our grievance officer.

Refund & Return Policy

This policy outlines the terms for cancellation, refund, and returns for products or services purchased via our platform.

Cancellations

• Cancellations are accepted within 1 days of delivery.
• Returns are eligible for 1 days from delivery.

Damaged or Defective Items

• Report damaged or defective products within 1 days of the delivery.
• Refunds are processed within 8 days after approval.

Returns & Exchanges

• Products must be unused, in original packaging, and returned within 8 days of delivery.
• Sale items may not be eligible for return or exchange.
• Approved, exchange will be delivered with in 7-10 days from successful verification of request.
• If approved the refunds will be processed back to source with in 7-10 days

Shipping Policy

Orders are shipped & delivered within 5 days via registered courier or speed post. Delivery timelines depend on courier services. Any shipping fees are non-refundable.